Refund Policy

Return & Refund Policy

Effective Date: July 26, 2026

At Cura Motors, we strive to make sure you get the right parts for your car, truck, or SUV every time. We understand that automotive repairs can be complex, and sometimes parts need to be returned. Please read our policy below to understand your options and rights regarding returns and refunds.

1. 30-Day Standard Return Window

We offer a 30-day return policy from the date of delivery. If 30 days have passed since your shipment was delivered, unfortunately, we cannot offer you a full refund or exchange.

Eligibility Criteria for Returns:

  • The item must be unused, uninstalled, and in the same condition that you received it.
  • The item must be in its original manufacturer packaging (including boxes, seals, manuals, hardware, and tags).
  • Parts that have been installed, painted, modified, or driven on are strictly non-returnable for safety and liability reasons.
  • You must provide a valid proof of purchase or order number.

2. Non-Returnable Items

For safety, security, and industry standards, the following items cannot be returned:

  • Electrical parts (e.g., ECUs, wiring harnesses, sensors, alternators) once the packaging seal is broken.
  • Custom-built or special-order performance components.
  • Items marked as Final Sale or Clearance.
  • Hazardous materials, fluids (oils, coolants), or lithium batteries.

3. How to Initiate a Return

  1. Email our support team at support@curamotors.com with your Order Number, item detail, and reason for return.
  2. If your item arrived damaged or defective, please attach clear photos/videos of the package and item.
  3. Our customer support team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number along with shipping instructions.
  4. Do not send returns back to the warehouse without an RMA number, as they will be rejected.

4. Return Shipping Costs & Restocking Fees

  • Cura Motors Error / Defective Parts: If we sent you the wrong part or the item arrived damaged/defective, we will provide a pre-paid return shipping label at no cost to you.
  • Customer Error / Changed Mind: If you ordered the wrong part or no longer need it, you will be responsible for paying return shipping costs.
  • Restocking Fee: A restocking fee of up to 15% may apply to returned items that require repackaging or inspection. Shipping charges from the original order are non-refundable.

5. Core Return Policy (If Applicable)

Some automotive parts (e.g., engines, transmissions, brake calipers, alternators) include a refundable core deposit:

  • Core returns must be sent back in the original manufacturer box the new part arrived in.
  • Cores must be completely drained of all fluids before shipping.
  • Core returns must be undamaged and in rebuildable condition to receive full credit.

6. Refund Processing Time

Once your returned item is received and inspected by our warehouse (typically within 3–5 business days of arrival):

  • We will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed automatically back to your original payment method within 5 to 10 business days.
  • Processing times may vary depending on your bank or credit card provider.

7. Order Cancellations

Orders can only be canceled prior to dispatch from our fulfillment centers. Because auto parts are processed quickly, please contact us immediately at support@curamotors.com if you need to cancel. Once an order has shipped, it must be handled through our standard return process.

8. Contact Us

If you have any questions or need assistance with your fitment or returns, please reach out to our team:

Cura Motors Customer Support
Email: support@curamotors.com
Website: www.curamotors.com