Shipping Policy
Shipping Policy
Effective Date: July 26, 2026
Thank you for choosing Cura Motors. We are dedicated to providing fast, reliable, and secure shipping for all your car, truck, and SUV parts across the United States.
1. Order Processing Time
- Standard Orders: Most orders are processed and prepared for dispatch within 1 to 2 business days (Monday through Friday, excluding federal holidays).
- Custom or Special Order Parts: Certain performance or custom-ordered components may require additional lead time. This will be clearly noted on the product page.
- Cut-Off Time: Orders placed before 2:00 PM EST on business days are generally processed the same day.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and destination of the items.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Parcel Shipping | 3 – 6 Business Days | Calculated at checkout (Free over $99 for eligible items) |
| Expedited Shipping | 2 – 3 Business Days | Calculated at checkout |
| Freight Delivery (Oversized Items) | 5 – 10 Business Days | Flat rate / Freight quote at checkout |
3. Freight & Oversized Parcel Shipping
Large, heavy, or bulky auto parts—such as engines, transmissions, hoods, bumpers, exhaust systems, or suspension kits—must ship via LTL Freight.
- Freight deliveries require a valid phone number so the carrier can schedule a delivery appointment.
- An adult must be present at the time of delivery to inspect and sign for the package.
- Delivery is curbside only unless residential liftgate service is selected during checkout.
4. Tracking Your Order
Once your order has shipped, you will receive an automated email containing your tracking information. You can track your shipment anytime using our on-site Tracking Portal or directly via the carrier's website (UPS, FedEx, USPS, or Freight carrier).
5. Address Requirements & P.O. Boxes
- P.O. Boxes: Standard parcel carriers (UPS/FedEx) and freight carriers cannot deliver to P.O. Boxes. Please provide a valid physical street address for all auto part shipments.
- Alaska, Hawaii, & US Territories: Shipping to non-contiguous states may incur additional carrier fees and extended transit times.
- Address Corrections: Please double-check your shipping address during checkout. Address modification requests made after a package has left our fulfillment center may incur carrier re-routing fees.
6. Damaged, Missing, or Lost Shipments
Auto parts are heavy and sensitive. We take extra care in packaging, but if an issue occurs during transit:
- Damaged On Arrival: Inspect your package immediately upon delivery. If the box or part is damaged, take clear photos of the packaging and part, and notify us within 48 hours at support@curamotors.com.
- Freight Shipping Claims: Before signing the bill of lading (BOL) for freight deliveries, note any visible box damage on the carrier's receipt.
- Lost Packages: If your tracking indicates delivered but you haven't received your package, please check around your property and contact us within 5 days so we can open a carrier investigation.
7. Contact Information
If you have questions regarding your shipment or shipping methods, please reach out to us:
Cura Motors Customer Support
Email: support@curamotors.com
Website: www.curamotors.com